Effective order management is a core part of running a successful business on the Mio App Platform. The system is designed to give sellers full visibility and control over the entire order lifecycle - from the moment a customer places an order on the Afya X app to the point of fulfillment. By following best practices and leveraging the features built into the platform, sellers can ensure accurate, timely, and efficient order handling while maintaining a positive customer experience.

1. Accessing the Orders Module

The Orders Module is your central hub for monitoring and processing all incoming orders. From this module. you can:

• View new orders in real-time as they are placed by customers.
• Track order statuses (Pending, Confirmed, In Progress, Shipped, Delivered, or Cancelled).
• Access detailed information such as product details, quantities, pricing, delivery location, and payment status.

This centralized view ensures you never miss an order and helps prioritize actions.

2. Processing New Orders

When a new order is received, it will appear with a status such as Pending or Awaiting Confirmation. Best practices for processing include:

• Review the Order Details: Check product availability, customer information, and delivery instructions.
• Confirm the Order: Update the order status to Confirmed once you are ready to proceed.
• Allocate Inventory: The system automatically deducts stock from your available inventory to ensure accuracy and prevent overselling.

3. Fulfilling Orders

Order fulfillment involves preparing the products and ensuring timely delivery to the customer. On the Mio App Platform, you can:

• Update Fulfillment Status: As you prepare and dispatch orders, mark them accordingly (e.g., In Progress -> Shipped -> Delivered).
• Integrate with Delivery: If your business has logistics partners, you can update dispatch details so customers can track delivery progress.
• Handle Partial Fulfillment: In cases where only part of the order can be fulfilled, the platform allows partial updates while keeping the rest pending.

4. Managing Pricing and Payment Information

The Orders Module displays payment status for each order, which may be Paid, Pending Payment, or Partially Paid. This helps you:

• Ensure only confirmed payments move forward for fulfillment.
• Manage refunds or cancellations in case of failed or cancelled transactions.
• Apply custom or location-based pricing rules that reflect in the order details.

5. Editing and Updating Orders

Flexibility is built into the platform for handling changes:

• Modify Order Details: You can edit quantities, substitute items, or update pricing if agreed with the customer.
• Apply Discounts or Custom Pricing: Adjust totals where applicable before fulfillment.
• Cancel Orders: If a customer cancels or an item is unavailable, the system ensures stock is automatically readjusted.

6. Tracking Order History

Each order has a complete audit trail, including timestamps of when statuses were updated and actions taken. This provides:

• Transparency in the order lifecycle.
• Easy reference for resolving disputes or customer inquiries.
• Historical data for sales and performance analysis.

7. Best Practices for Order Management

To optimize order handling on the Mio App Platform:

• Respond Promptly: Confirm and process new orders quickly to build customer trust.
• Keep Inventory Updated: Ensure stock data is accurate to avoid order delays.
• Maintain Clear Communication: Use system notifications and updates to keep customers informed about order progress.
• Review Performance Regularly: Analyze order reports to identify trends, improve turn around times, and forecast demand.

Conclusion

Managing orders on the Mio App Platform is streamlined, efficient, and built on best practices in ERP systems. By leveraging the tools provided - automated stock deductions, flexible pricing management, and transparent order tracking - sellers can ensure smooth operations while delivering excellent service to customers. Proper order management not only enhances customer satisfaction but also builds long-term business growth.